August 25, 2016
I like Rio Medical Supplies and the service of their employee Hiat. I will give her 5 stars
March 14, 2016
I want to express my appreciation to all of you at Rio Medical Supplies. In January I rented a scooter for Carrie Reid. Working with you on payment was easy and smooth. The scooter was delivered to the Omni Shoreham Hotel on 3/14/16, it broke. Rio sent a replacement scooter. Last evening at 7:45 PM, your time, I spoke to Hina and changed the delivery address, for the replacement scooter, from Omni Shoreham to the Marriott Wardman Park. Hina replayed the message to Jamal and the scooter was delivered to the Marriott Wardman Park.
Your customer service is exceptional! It is wonderful to work with a company that fosters dependability and has employees who seem to care and understand how important their work is.
Carole D. Vandergrift
July 8, 2016
I am writing this letter to comment one of your employees, Mr. Jamal Khattak of Rio Medical Supplies.
In May of 2016, Mr. Jamal Khattak delivered a hospital bed to my home. I was not there to meet him at that time, but I remember my daughter and son-in-law saying how nice he was and what a good impression he made on them.
The morning of July, 2016, I had the pleasure of meeting Mr. Khattak personally when he arrived at my home to pick up the hospital bed.
I have had occasion to meet many delivery people, but I have never been as impressed with a single one of them as I was impressed with Mr. Khattak. First of all, he was properly dressed in a suit and tie, and conducted himself with dignity and respectfulness. He worked quickly and efficiently to dismantle the bed, remove all of the pieces including the mattress, and carry them all down along a long flight of stairs without marking the walls or causing any damage.
I was so impressed with Mr. Khattak that I had to write and tell you what an exceptional person he is and how pleased I am with his performance. It is rare that I write a letter of commendation for anyone, But I felt that I had to let you know what a credit he is to your company.
Because of this man, my family and I will definitely use your company in the future when we need medical supplies.
Thank you for employing such an extra ordinary person.
Carole D. Vandergrift
Victoria L. Hernandez
May 3, 2016
Hiat Saeed, of Rio Medical Supplies, is one of a sales representative so nice and great to deal with. She is very helpful, kind and full of fun to deal with. This is my second time to come to your store at 3535 S Jefferson St Falls Church, VA to purchase a nebulizer. She gave the kind of service I need. I'm thankful for her kind assistance.
Victoria L. Hernandez
July 29, 2015
I have no idea what may have been bothering people who felt the need to write negative reviews about the service and products here. I called ahead and learned that they had both products I was looking for, and the options available with each.
At the store, I was treated with kindness and respect as I was shown 3-4 different types of products I was looking for for my elderly mother. The salesman made sure I had the right piece of equipment in the right shape and size.
I would recommend Rio Medical Supplies without any hesitation.
Negatives: No returns or exchanges, but that is understandable with medical equipment.
Only take MasterCard and Visa. I carry AmEx and Discover. Lucky my wife was there with her Visa card!
March 30, 2015
Great customer service! Came here for a item which they did not have in my size, however the young lady listened to my needs and measured me before I made a purchase. She also explain the return policy and recommend I try the item in the store before leaving. I was impressed with her recommendations and suggestions.
Lost a star because they did not have my size.
March 10, 2011
Stopped in here to look for a couple of items. While they didn't have either of them, both the gentlemen at the counter were very polite and friendly.
The store is well organized and the staff helpful. They have a very large selection of mobility devices (wheelchairs, walkers, etc...) so if you're in need of something like that and want to try out a few definitely a good place to check out. Not sure when I'd return, but if the need arose I will probably drop by again.